At Novo, we stand behind the quality and reliability of our products. We offer a limited warranty on all Novo-branded electronics purchased directly from our official website, physical store, or authorised retailers.
Warranty Coverage
This warranty covers manufacturer defects in materials and workmanship under normal use for a period of:
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12 months (1 year) from the date of purchase for all electronic devices (e.g., smartwatches, wireless earbuds, speakers, chargers, etc.)
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6 months for accessories and consumables (e.g., cables, power banks, etc.)
What Is Covered:
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Hardware malfunctions not caused by misuse
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Defective components or materials
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Faulty internal parts due to manufacturing error
What Is Not Covered:
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Damage caused by misuse, abuse, accidents, or unauthorized repair
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Cosmetic damage (e.g., scratches, dents, or broken plastic)
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Damage caused by water, unless the product is advertised as water-resistant
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Damage from improper voltage or use with incompatible accessories
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Loss, theft, or intentional damage
How to Claim Your Warranty
If your Novo product develops a fault within the warranty period, please follow these steps:
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Email us at: store@novogadget.com with:
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Proof of purchase (e.g., receipt or order confirmation)
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A clear description of the issue
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Photos or videos of the product fault, if possible
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Our support team will assess the claim and may request the product be returned for inspection.
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If the defect is covered under warranty, we will repair the item, replace it with a new or refurbished unit, or offer a refund—at our discretion.
Important Notes:
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Warranty claims are only valid for products purchased directly from www.novogadget.com, our physical store at 181 Jubilee Road, Soulmate Plaza, Aba, Abia State, or an authorised Novo retailer.
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Return shipping costs for warranty claims are the responsibility of the customer unless the item is found to be defective upon inspection.
Novo is a registered sub-brand of Neuclo Technology Ltd, a UK-based consumer electronics company registered in both the United Kingdom (Companies House) and Nigeria (CAC).
